Help & Troubleshooting

Having problems watching the stream? Browse through common problems and solutions. Click a problem to be shown tips on how to fix it.

My stream is freezing or choppy
Most problems with buffering/freezing/choppy playback are caused by slow/inconsistent internet on the users end. First, try refreshing the page. Then, failing that, please make sure that your internet speed is sufficient. Click here and do a quick speed test, we recommend a speed of at least 2 Mbps for Standard Definition, and a speed of at least 5 Mbps for High Definition. Our player will auto-adjust quality based on your connection speed. If your speed is below the recommendation, you likely will not experience smooth playback.

You can also try using a different browser, like Google Chrome, Firefox, Microsoft Edge, Internet Explorer etc. Another possible solution is manually adjusting your stream quality, if you’re on a desktop or laptop, click the gear icon in the bottom right of the video player and select ‘480p’…There is no way to manually adjust streaming quality on mobile, this will be done automatically.

Please note that while 3G/4G internet can be pretty fast, it’s notoriously inconsistent, your internet speeds on 3G/4G can fluctuate from second to second, even if you’re not moving around. DSL suffers from the best (or worst) of both worlds in this regard, it typically has lower speeds and high levels of inconsistency or fluctuation, meaning at one moment, you could have a fast enough connection to watch with no issues, and the next moment, your max speed could drop to something too low to watch without buffering. We generally recommend DSL users on a computer go ahead and manually set their quality to ‘480p’ (as described above.)

 

My screen is distorted / There is a colored bar over part of my screen / Video is flashing
This is a hardware compatibility issue, it is being looked into. The most effective solution currently seems to be to switch browsers. (So for example, if you’re having the issue on Google Chrome, try using Internet Explorer or Firefox to view the stream.) Sometimes, turning off hardware acceleration in your browser can help. Click here for for information on how to do this in Google Chrome.

 

It says 'Broadcast Has Ended' or 'Greenwave Live isn't broadcasting right now'
First, try to confirm we actually are scheduled to be streaming. Then, wait about 2 minutes, then refresh the page. Trying a different browser may help as well. (Firefox, Google Chrome, Internet Explorer, Microsoft Edge)

 

Supported Devices

 

  • PC
    • Operating Systems
      • Windows Vista
      • Windows 7
      • Windows 8, 8.1
      • Windows 10
    • Browsers
      • Internet Explorer 11 or higher
      • Google Chrome
      • Mozilla Firefox
      • Microsoft Edge
  • Mac
    • Operating System
      • OS X 10.5 “Lion” or Higher
    • Browsers
      • Safari
      • Google Chrome
      • Mozilla¬†Firefox
  • Apple iOS
    • iPhone, iPad and iPod touch running iOS 5 or higher
      • iPhone 5 or higher, iPad 2 or higher recommended
  • Android
    • Version 4.x or higher
  • Roku
  • Chromecast
  • Xbox One and Playstation 4
    • (Should work but unconfirmed)