Help & Troubleshooting

Having problems watching the stream? Browse through common problems and solutions. Click a problem to be shown tips on how to fix it.

My stream is freezing or choppy
Notice: 99% of problems with buffering/freezing/choppy playback are caused by slow/inconsistent internet on the users end. First, try refreshing the page. Then, failing that, please make sure that your internet speed is sufficient. Click here and do a quick speed test, if your internet speed is below 1 Mbps, your connection is likely not fast enough to view our livestreaming content. If your speed is sufficient (1 Mbps + for low quality, 3.5 Mbps + for High Quality), then continue reading.

You can also try using a different browser, like Google Chrome, Firefox, Microsoft Edge, Internet Explorer etc. Another possible solution is manually adjusting your stream quality, if you’re on a desktop or laptop, click the gear icon in the bottom right of the video player and select ‘480p’…There is no way to manually adjust streaming quality on mobile, this will be done automatically.

Please note that while 3G/4G internet can be pretty fast, it’s notoriously inconsistent, your internet speeds on 3G/4G can fluctuate from second to second, even if you’re not moving around.DSL suffers from the best (or worst) of both worlds in this regard, it typically has lower speeds and high levels of inconsistency or fluctuation, meaning at one moment, you could have a fast enough connection to watch with no issues, and the next moment, your max speed could drop to something too low to watch without buffering. We generally recommend DSL users on a computer go ahead and manually set their quality to ‘480p’ (as described above.)

Please understand the difference between issues on our part, and issues on your end. If you DO SEE a loading icon on the screen while the stream completely freezes, then the issue is most likely related to the speed or consistency of YOUR internet connection. The loading icon looks like this:

If the stream becomes choppy or freezes and there is NOT a loading icon on the screen, the issues may be on our end, (usually only due to a weak signal at an away game in a rural area) It’s important to remember that watching high quality live video online (like Greenwave Live) requires a fast and consistent internet connection. Low download speeds, or an inconsistent internet connection (Typical in 3G/4G and DSL Internet) can cause major viewing issues. The overall best method for watching livestreaming content is a solid high-speed internet connection, like Cable, U-Verse, or Fiber Optic.

 

My screen is distorted / There is a colored bar over part of my screen / Video is flashing
This is a hardware compatibility issue, it is being looked into. The most effective solution currently seems to be to switch browsers. (So for example, if you’re having the issue on Google Chrome, try using Internet Explorer or Firefox to view the stream.) Sometimes, turning off hardware acceleration in your browser can help. Click here for for information on how to do this in Google Chrome.

 

It says 'Broadcast Has Ended' or 'Greenwave Live isn't broadcasting right now'
First, try to confirm we actually are scheduled to be streaming. Then, wait about 2 minutes, then refresh the page. Trying a different browser may help as well. (Firefox, Google Chrome, Internet Explorer, Microsoft Edge)

 

Supported Devices

 

  • PC
    • Operating Systems
      • Windows Vista
      • Windows 7
      • Windows 8, 8.1
      • Windows 10
    • Browsers
      • Internet Explorer 11 or higher
      • Google Chrome
      • Mozilla Firefox
      • Microsoft Edge
  • Mac
    • Operating System
      • OS X 10.5 “Lion” or Higher
    • Browsers
      • Safari
      • Google Chrome
      • Mozilla¬†Firefox
  • Apple iOS
    • iPhone, iPad and iPod touch running iOS 5 or higher
      • iPhone 5 or higher, iPad 2 or higher recommended
  • Android
    • Version 4.x or higher
  • Roku
  • Chromecast
  • Xbox One and Playstation 4
    • (Should work but unconfirmed)